Homecare services in Nottinghamshire
The heart of compassionate care
Privacy Policy
Privacy Policy Last Updated: 12/04/2025
At Nottinghamshire care group, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in line with the UK general data protection regulation (UK GDPR) and the data protection act 2018.
By using our website or services, you agree to the terms of this policy.
1. Who We Are
Nottinghamshire care group provides personal and professional care services, including personal care, companionship, medication assistance, meal preparation, live-in care, dementia care, domestic cleaning, and shopping support.
Data Controller: Nottinghamshire care group
Address: Arctic House, 141 Glaisdale Drive West, Nottingham, NG8 4GY
Email: [email protected]
Phone: 0115 6461636
2. What Information We Collect
We may collect and process the following types of personal data:
A: Clients and Service Users
Full name.
Date of birth.
Contact details (address, phone, email).
Next of kin or emergency contact details.
Health and medical information.
GP and care-related professionals.
Care needs assessments and care plans.
Payment details or billing information.
B: Website Visitors
Name and contact details provided via forms.
IP address and browser information (for analytics).
Any other information you choose to provide.
C: Job Applicants and Staff
Employment history and references.
Qualifications and training.
Right to work documents.
DBS (Disclosure and Barring Service) checks.
Emergency contacts and medical details (where necessary).
3. How We Use Your Information
We use personal data for the following purposes:
To assess and deliver appropriate care services.
To communicate with clients and families.
For invoicing and payment processing.
To comply with legal, regulatory, and contractual obligations.
To improve our services and website.
For recruitment, training, and safeguarding staff and clients.
We will only use your information where we have a lawful basis, such as:
Consent.
Performance of a contract.
Legal obligation.
Vital interests.
Legitimate interests.
4. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
Healthcare professionals (e.g. GPs, nurses, social workers).
Local authorities and safeguarding teams.
Emergency services.
Regulatory bodies (e.g. CQC)IT and software providers (e.g. care management systems).
Accountants or payment processors.
We will never sell your data or share it for marketing purposes without consent.
5. Data Security
We take data protection seriously and have implemented appropriate physical, technical, and organisational measures to protect your data from unauthorised access, loss, or misuse.
All staff receive regular data protection training and are contractually bound to confidentiality.
6. How Long We Keep Your Information
We retain personal data only as long as necessary to:
Deliver care services.
Fulfil legal or regulatory obligations.
Handle complaints or claims.
Typically, care records are kept for 7 years after service ends (in line with UK care regulations).
7. Your Rights
You have the following rights under UK GDPR:
Access– Request a copy of your personal data.
Rectification– Ask us to correct inaccurate data.
Erasure– Request deletion of your data (where appropriate).
Restriction– Limit processing in certain circumstances.
Portability– Request your data in a portable format.
Objection– Object to processing based on legitimate interest.
Withdraw consent– At any time, where consent is the lawful basis.
To exercise any of these rights, please contact us using the details at the bottom of this policy. If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
📞 0303 123 1113
8. Cookies and Website Tracking
We may use cookies and basic analytics (such as Google Analytics) to:
Understand how users interact with our site.
Improve content and functionality.
Monitor website performance.
You can adjust your cookie settings in your browser at any time.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For any questions or concerns about this policy or how we handle your data, please get in touch:
Nottinghamshire Care Group
📍 Arctic House, 141 Glaisdale Drive West, Nottingham, NG8 4GY
📞 0115 6461636
Privacy Policy
Privacy Policy Last Updated: 12/04/2025
At Nottinghamshire Care Group, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the terms of this policy.
1. Who We Are
Nottinghamshire Care Group provides personal and professional care services, including personal care, companionship, medication assistance, meal preparation, live-in care, dementia care, domestic cleaning, and shopping support.
Data Controller: Nottinghamshire Care Group
Address: Arctic House, 141 Glaisdale Drive West, Nottingham, NG8 4GY
Email: [email protected]
Phone: 0115 6461636
2. What Information We Collect
We may collect and process the following types of personal data:
A: Clients and Service Users
Full name.
Date of birth.
Contact details (address, phone, email).
Next of kin or emergency contact details.
Health and medical information.
GP and care-related professionals.
Care needs assessments and care plans.
Payment details or billing information.
B: Website Visitors
Name and contact details provided via forms.
IP address and browser information (for analytics).
Any other information you choose to provide.
C: Job Applicants and Staff
Employment history and references.
Qualifications and training.
Right to work documents.
DBS (Disclosure and Barring Service) checks.
Emergency contacts and medical details (where necessary).
3. How We Use Your Information
We use personal data for the following purposes:
To assess and deliver appropriate care services.
To communicate with clients and families.
For invoicing and payment processing.
To comply with legal, regulatory, and contractual obligations.
To improve our services and website.
For recruitment, training, and safeguarding staff and clients.
We will only use your information where we have a lawful basis, such as:
Consent.
Performance of a contract.
Legal obligation.
Vital interests.
Legitimate interests.
4. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
Healthcare professionals (e.g. GPs, nurses, social workers).
Local authorities and safeguarding teams.
Emergency services.
Regulatory bodies (e.g. CQC)IT and software providers (e.g. care management systems).
Accountants or payment processors.
We will never sell your data or share it for marketing purposes without consent.
5. Data Security
We take data protection seriously and have implemented appropriate physical, technical, and organisational measures to protect your data from unauthorised access, loss, or misuse.
All staff receive regular data protection training and are contractually bound to confidentiality.
6. How Long We Keep Your Information
We retain personal data only as long as necessary to:
Deliver care services.
Fulfil legal or regulatory obligations.
Handle complaints or claims.
Typically, care records are kept for 7 years after service ends (in line with UK care regulations).
7. Your Rights
You have the following rights under UK GDPR:
Access– Request a copy of your personal data.
Rectification– Ask us to correct inaccurate data.
Erasure– Request deletion of your data (where appropriate).
Restriction– Limit processing in certain circumstances.
Portability– Request your data in a portable format.
Objection– Object to processing based on legitimate interest.
Withdraw consent– At any time, where consent is the lawful basis.
To exercise any of these rights, please contact us using the details at the bottom of this policy. If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
📞 0303 123 1113
8. Cookies and Website Tracking
We may use cookies and basic analytics (such as Google Analytics) to:
Understand how users interact with our site.
Improve content and functionality.
Monitor website performance.
You can adjust your cookie settings in your browser at any time.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For any questions or concerns about this policy or how we handle your data, please get in touch:
Nottinghamshire Care Group
📍 Arctic House, 141 Glaisdale Drive West, Nottingham, NG8 4GY
📞 0115 6461636
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CONTACT US
LEGAL
© Copyright 2025. Nottinghamshire Care Group. All Rights Reserved.
Made by Websites Made for You